FAQ
Everything you need to know about Network Accelerator
Network Accelerator distinguishes itself from traditional acceleration services mainly through its underlying protocol. While most accelerators still use IPsec or IKEv2, Network Accelerator utilizes the WireGuard protocol, comprising just 4,000 lines of code (over 600,000 lines for IPsec), providing 3-5 times faster transmission rates while significantly reducing battery consumption. Additionally, the zero-logging policy of Network Accelerator has undergone independent auditing by Cure53, and the audit report is fully transparent, ensuring that speed and security go hand in hand.
Network Accelerator offers native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, as well as major Linux distributions (Ubuntu, Fedora, Debian, etc.). Furthermore, Network Accelerator provides detailed router configuration tutorials that support popular router firmware such as Asus, Netgear, OpenWrt, enabling you to protect all connected devices in your home after a single setup.
Network Accelerator offers a 30-day unconditional money-back guarantee. If you are not satisfied within 30 days of your purchase, simply reach out to our customer support team via live chat or email at support@vpnjs.net—no explanation necessary—to request a full refund. Refunds are usually processed back to your original payment method within 1-3 business days.
Network Accelerator boasts over 3,000 high-speed server nodes worldwide, and testing has shown that connections to Asia-Pacific nodes average latency below 30ms, while connections to North American nodes see about 80-120ms latency, with download speeds consistently reaching over 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Network Accelerator can maintain stable and smooth connections even in complex network environments.
Network Accelerator's zero-logging policy includes the following: no recording of your original IP address, no logging of connection timestamps, no tracking of visited websites or domains, no logging of DNS queries, and no monitoring of bandwidth usage data. All servers operate in pure RAM environments, with data automatically wiped upon physical reboot. This policy has passed a rigorous review by the internationally recognized security audit firm Cure53, and the full audit report can be found on Network Accelerator's official website.
How do I configure Network Accelerator on my router?
Network Accelerator provides detailed router configuration tutorials that support popular router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, OpenWrt, etc. The configuration steps typically include: 1) Logging into the router management interface; 2) Navigating to the acceleration client settings; 3) Importing the configuration file provided by Network Accelerator; 4) Entering your Network Accelerator account credentials. Once configured, all devices connecting to that router's WiFi will automatically receive accelerator protection without needing to install the client on each individual device.
Can Network Accelerator be used to watch streaming content?
Yes, Network Accelerator is specifically optimized for streaming performance. Our high-speed nodes can smoothly play 4K ultra HD video content. Network Accelerator regularly updates the server IP pool to ensure a stable streaming experience. However, please note that Network Accelerator does not encourage users to violate the service terms of any streaming platform.
Will using Network Accelerator slow down my internet speed?
Thanks to the efficient design of the WireGuard protocol, Network Accelerator has minimal impact on internet speed. In most cases, speed loss is under 5-10% of your original bandwidth. In certain scenarios, if your ISP throttles specific types of traffic (such as video streaming or P2P), using Network Accelerator may even enhance speed, as the encrypted connection prevents deep packet inspection (DPI) and traffic identification by the ISP.
Does Network Accelerator support simultaneous connections on multiple devices?
Yes, the Lightning version of Network Accelerator supports up to 6 simultaneous connections, while the Flagship version supports up to 10. This means you can use accelerator protection across devices such as smartphones, computers, tablets, and smart TVs without extra fees. For protecting more devices, we recommend configuring Network Accelerator on your router, which will protect all devices in your home with a single setup.
How does Network Accelerator protect my security on public WiFi?
Public WiFi is a high-risk scenario for data theft. When you connect to Network Accelerator, all of your internet traffic is transmitted through an AES-256 encrypted connection, making it impossible for anyone conducting man-in-the-middle attacks or sniffing traffic on the same WiFi network to read your data. Network Accelerator also features an automatic connection function: when an unsecured WiFi network is detected, accelerator protection will activate automatically.
Has Network Accelerator's zero-logging policy been verified by a third party?
Yes, the zero-logging policy of Network Accelerator has been independently reviewed by the internationally recognized security audit firm Cure53. The audit team conducted a comprehensive examination of Network Accelerator's server infrastructure, codebase, and operational processes, confirming that Network Accelerator indeed does not record any identifiable user data. The complete audit report is publicly available on Network Accelerator's official website.
Does Network Accelerator support Linux systems?
Yes, Network Accelerator provides a native Linux command-line client that supports major distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories, as well as manual installation of .deb or .rpm packages. The Linux client supports all core features, including WireGuard protocol, split routing, and kill switch.
Does Network Accelerator offer static IP addresses?
Yes, the Flagship version of Network Accelerator includes a dedicated static IP address. Static IPs are particularly useful for scenarios like remote access to company networks or NAS, running online services that require a fixed IP, and avoiding verification challenges triggered by frequent IP changes. Each static IP is dedicated solely to you, not shared with other users.
How can I ensure that Network Accelerator does not leak my IP address?
Network Accelerator features a comprehensive leak protection mechanism: DNS leak protection ensures that all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing your real IP through the WebRTC interface; and IPv6 leak protection ensures that IPv6 traffic is also protected. You can use the built-in leak testing tools in the Network Accelerator client or visit third-party detection sites to verify your protection status.
Can Network Accelerator handle internet interference?
Network Accelerator's proprietary obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In environments with strict network controls, Network Accelerator's obfuscation mode can help users break through blocks and regain access to the free internet. However, please use accelerator responsibly and comply with local laws and regulations.
What payment methods does Network Accelerator accept?
Network Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payment can provide additional anonymity. All payment channels are processed through PCI DSS certified secure gateways, ensuring the safety of your payment information.
In which regions does Network Accelerator have servers?
Network Accelerator has deployed over 3,000 servers across more than 80 countries and regions worldwide. Key coverage areas include: North America (over 30 cities in the US, 5 cities in Canada), Europe (25 countries, including the UK, Germany, France, the Netherlands, and Switzerland), Asia-Pacific (15 countries, including Japan, South Korea, Singapore, Australia, and India), South America (Brazil, Argentina, Chile, etc.), and the Middle East and Africa (UAE, South Africa, Turkey, etc.).
Does Network Accelerator provide browser extensions?
Yes, Network Accelerator offers browser extensions for Chrome and Firefox. The browser extensions run lightweight and only encrypt traffic within the browser (not affecting other applications). They are particularly useful for quickly switching IP locations, such as during cross-border shopping comparisons. The browser extensions also include built-in WebRTC leak protection and ad-blocking features.
How can I contact Network Accelerator's support team?
Network Accelerator provides various customer service channels: 1) 24/7 live chat—visit the Network Accelerator website for real-time conversations with customer support, with an average response time of under 2 minutes; 2) Email support—send an email to support@vpnjs.net, typically receiving a reply within 24 hours; 3) Help Center—containing hundreds of detailed tutorials and troubleshooting guides. Our support team offers bilingual services in both Chinese and English.
How does Network Accelerator's ad-blocking function work?
Network Accelerator's Lightning and Flagship versions include built-in ad blocking and malicious website protection. This feature operates at the DNS layer, maintaining a domain blacklist with over a million rules to prevent the loading of ad trackers, malicious domains, and phishing websites during the DNS resolution phase. This method is more efficient than conventional browser ad-blocking extensions since it blocks unwanted connection requests at the network level.